The Communication Book: 44 Ideas for Better Conversations Every Day

Product Information

Words That Work is a guide to phrasing. The main thread of the book is that it is the interpretation, not the intention, that matters most in communication. The book explores common pitfalls that lead to misunderstanding, shows how to choose words carefully, and teaches readers how to be more masterful in messaging. Special sections present ten golden rules for language as well as corporate and political case studies that show how words can be misconstrued. Words That Work provides a blueprint for conveying the proper meaning and being understood in discussion. This book explains the responsibility of phrasing thoughts with care and shows how to deliver messages in the most effective manner possible. Communication books are guides that teach skills and strategies for having successful conversations in the workplace. These references cover topics like body language, empathy, diplomacy, and listening. The purpose of these books is to improve communication skills and teamwork. Everywhere! They have been used very effectively for users and their carers at home, in schools, colleges, Supported Living environments and in hospitals. A communication passport is intended to give a brief snapshot about the person’s likes, dislikes, how they communicate and how best to communicate with them. It is different from an in-depth person-centred plan or an essential lifestyle plan. It can be a book, a video, key ring with pictures or a box of objects/ pictures which helps you to get to know a person and understand how best to communicate with them. A life story focuses on the person’s past, e.g. family, holidays, experiences, and other special memories. Where are communication passports, books and life stories used?

These guides are a type of team building book and are similar to books on conflict resolution, problem solving books, and negotiation books. Notable Quote: “If we put the focus on what the other person is trying to gain from the exchange, we will do a better job communicating, because we will select more pertinent information, drill down to the desired level of detail, and make the information we are sharing more accessible to our audience.” Read Words That Work. 4. The Fine Art of Small Talk: How To Start a Conversation, Keep It Going, Build Networking Skills — and Leave a Positive Impression! By Debra Fine

Final Thoughts

Notable Quote: “The loss of nonverbal body cues is among the most overlooked reasons why employees feel so disengaged from others. If used properly, and at scale, empathetic body language equals employee engagement. Disengagement happens not because people don’t want to be empathetic but because with today’s tools, they don’t know how.” Distilled into a single volume, their winning marriage of practicality and humour turns seemingly difficult ideas into clear and entertaining diagrams that will help you:

Instead of "I’m sorry that your feelings were hurt", say: "I’m sorry that I hurt your feelings". Admit full responsibility for what you did. Notable Quote: “So when you encounter problem people, realize that there’s a reason they’re behaving the way they do…. Open your own mind and look for the reasons behind the behavior, and you’ll take the first step toward breaking down barriers and communicating with an “impossible” person.” Buku ini rasanya cocok bagi teman-teman yang sudah berpikiran untuk mulai mengembangkan karir melalui peningkatan kemampuan diri. Singkat, namun bisa dijadikan alat bantu. Referensi atau bibliografi yang ada di akhir buku juga bisa ditelusur jika masih penasaran dengan kelengkapan teorinya. Read Fierce Conversations. 8. Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica DhawanI was about a week away from starting up an office job for the first time in nearly a year, and figured I could use a refresher on communicating with people who aren’t my partner or friends. Notable Quote: “To listen entails a fundamental letting go of self-centeredness. We have to be willing to put down our own thoughts, views, and feelings temporarily to truly listen.”

Here is a list of books about communication to improve conversations in the workplace. 1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler From running better meetings and improving the conversations in your head to brushing up on your listening skills and small talk, the pair masterfully fuses theoretical knowledge and business advice with humour and practicality. With sections on work, the self, relationships and language, they show that we can improve not only what we communicate, but how we do so.Read Crucial Conversations. 2. Simply Said: Communicating Better at Work and Beyond by Jay Sullivan

It’s not what we read on our smartphone that changes our behavior, but that we are reading it on our smartphone. Notable Quote: “Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.” They can be attached to someone’s wheelchair so they are always at hand. What is a communication passport ?I’m not sure what this book is. It’s not a book that you read cover to cover (well, I did, but I didn’t need to). It is more of a reference book. And while the ideas the authors explore are loosely collected into communication realms (Job and Career, Self and Knowledge, Love and Friendship, Words and Meanings), I didn’t notice much of a difference between certain ideas that warranted them being siloed into such categories. But I appreciate the attempt at good organization. A powerful tweak to the usual ‘what do you do for a living’ is ‘what’s keeping you busy these days’.